NERCOMP EVENT
EDUCAUSE-NERCOMP Workshop Series for IT Managers


The curriculum is targeted at early-stage leaders: recently appointed or aspiring IT managers or supervisors. The program focuses on the practical knowledge and skills needed to succeed in management and leadership in higher education. Topics to be covered in the first series include: interpersonal communication skills; budget and finance; managing time and priorities; project management; managing up; and performance management.

The program is a three-day series. When registering, you must commit to attending all three days; the dates are September 11, October 16, and November 6 of 2008. Each day's program will run from 8:30 am to 4:00 pm.

Registration closes Monday, August 4th.

Workshop Organizer/Host: EDUCAUSE and NERCOMP

Date/Time:
Thursday, September 11, 2008
8:30am - 4:00pm
Registration begins at 7:30am

Location:
Four Points Sheraton Hotel and Conference Center 1125 Boston Providence Turnpike
Norwood, MA

Special instructions:
Please register for the event once you fill out the brief survey.

Your application will be reviewed by a committee and you will be notified as to your acceptance as soon as possible. Please note that if you are accepted, a brief note of support will be required from your supervisor due to the time commitment involved in participating in this program.

The $500 registration covers all three days, includes lunch and unlimited break service.

Pricing:
NERCOMP Members: $500
Non-Members: $625

Additional Information

Event Schedule:
Topics to be covered are as follows:

September 11
Interpersonal Communication - Colleen Wheeler, Assistant Director of Web Strategy, Wheaton College
a. Communication style
b. Seeing from the perspective of others
c. Context and adaptability
d. Channels

Prioritization, Time Management and the Fine Art of Delegation - Anne Scrivener Agee, Vice Provost for IT and Chief Information Officer, University of Massachusetts - Boston
a. Prioritization: What needs to be done?
b. Time Management: When can it be done?
c. Delegation: Who needs to do it?
d. Management Tools of the Trade


October 16
Project Management - Dwight Fischer, Chief Information Officer, Plymouth State University
a. Definition
b. Components
c. Life Cycle
d. Tools
e. Getting a project back on track

Finance and Budgeting - Pennie Turgeon, Chief Information Officer, Clark University
a. Basic financial statements and purpose of each
b. Budgeting, capital vs. operational, compensation vs. non-compensation
c. Creating a budget and tracking revenues & expenses
d. Typical approvals/authorization processes for higher ed

November 6
Managing Up - Tom Franke, Assistant Vice President and Chief Information Officer Computing and Information Services, University of New Hampshire
a. Understanding your boss’ role
b. Understanding how to communicate with them
c. Your role as subordinate and educator – what do they need to know?
d. Providing context, examples,
e. No surprises – advance warning
f. Role Play

Performance Management - Joanne Kossuth, Associate Vice President Development and Chief Information Officer, Franklin W. Olin College of Engineering
a. Resources: Strengths finder, 360s
b. Management students
c. Conflict Management
d. Giving feedback
e. Situational management – adapting to subordinates



Speaker:
Joanne Kossuth

As Vice President for Operations and CIO, Ms. Kossuth has primary responsibility for the operational and technology areas of the college. These include: campus services, conference services, dining services, facilities, human resources, information technology, planning and project management, public safety, and purchasing. In addition to her operations duties, she is responsible for fostering non-academic relationships with neighboring institutions, including Babson, Wellesley and Brandeis and retains involvement in corporate relations and SCOPE program funding as well as the Foundry and its Advisory Board. As Chief Information Officer she has had a unique opportunity to design fully converged leading-edge technology facilities at Olin College from scratch, as well as to implement best IT practices from a 'clean slate.' Her IT leadership led to her being named one of Computerworld's Premiere 100 CIOs in 2005. Her previous experience includes Systems Manager at Fisher College, Director of Information Technology at Wheelock College and Director of Computer Support Services at the Boston University School of Management.

Ms. Kossuth's professional background includes a B.A. from Holy Cross College and a M.S. from Lesley University with a concentration in developing and implementing information systems for small businesses. She also received technical certifications in areas such as network and security engineering from Novell, SANS, and Microsoft. She has been involved for a number of years in EDUCAUSE, a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Most recently she was selected as Chair of the 2009 Annual Program Committee which is responsible for a 7000+ person conference. Her previous service includes: Management Institute Faculty Member; Chair of the 2020 committee focused on insuring the future relevance of EDUCAUSE to its members; EDUCAUSE Member Liaison Committee; Ryland Fellowship Advisory group; Professional Development Committee and the Recognition Committee. Her publications include: "Attracting Women to Technical Professions," and "Building Relationships Means Better IT Contracts," both published in EDUCAUSE Quarterly as well as “The Converged Workplace” published in the ACUTA Journal of Technology in Higher Education and Chapter 32 or “Olin College: Academic and Olin Centers” in the EDUCAUSE E-Book “Learning Spaces”.

In addition, Ms. Kossuth recently completed her 3-year terms as Chair of the Board of NERCOMP (Northeast Regional Computing Program), an EDUCAUSE affiliate with over 250 member institutions. She also serves as a member of the Town of Needham's Technology Advisory Committee; as a Judge for the Computerworld Honors Program and the Connecticut Innovations Program; and was selected as a member of Pearson Education’s Strategic Advisory Board.

Speaker:
Pennie Turgeon

As Chief Information Officer at Clark University (www.clarku.edu), Pennie is responsible for ensuring that Clark's IT resources are aligned with the strategic priorities of the University, and that IT services are reliable, sustainable, easy to use, and cost efficient. To accomplish this task, she works with Clark's faculty, administration, staff and trustees to provide leadership, direction, and overall coordination of all aspects of information technology. This includes administrative and academic information systems, academic and instructional support, high performance computing, media services, technology-enhanced classrooms, videoconferencing and web streaming, web applications development, computing labs, help desk services, networks, systems, and IT/data security policies. She also coordinates University requests for the procurement of IT resources, and is responsible for the management of vendor and partner relationships.

Prior to joining Clark, Pennie spent 15 years at Worcester Polytechnic Institute (WPI) as the Director of Academic Technology and Distance Learning where she was responsible for the design and implementation of a wide variety of technology solutions aimed at improving, extending or enhancing the educational goals of the University. She was employed at Texas Instruments as systems developer and at IBM as a marketing sales assistant.

Pennie is actively involved in the higher education community. She has served on the NERCOMP program committee since 2000, chairing NERCOMP's Annual Conference in 2007. She has also served on the NERCOMP Board of Trustees since 2005. Pennie has been invited to present at numerous conferences/workshops including NERCOMP, EDUCAUSE, NLII, Blackboard User Conference, and the Council for Advancement and Support of Education (CASE). She has also been asked to consult on a variety of technology-mediated learning topics and has received over $1 million in external grants, contracts and gifts to support her work in these areas.

Pennie received her BS in marketing at Worcester State College and her MBA with a concentration in information systems from Worcester Polytechnic Insitute.

Speaker:
Colleen Wheeler

Colleen is the Assistant Director for Web Strategy at Wheaton College (www.wheatoncollege.edu) in Norton, Massachusetts. Her responsibilities at Wheaton have included strategic technology advancement, technology communications and outreach, and organizational and professional development. Her team focuses on using the web to present the college effectively to external audiences; supporting students, faculty, and staff in their learning, teaching and work; and building a stronger community with clear internal communication—while ensuring that Wheaton's web site and services are sustainable.

Colleen serves on the Board of Trustees for the NorthEast Regional Computing Program (NERCOMP). She co-founded, and serves on the Advisory Board for, the Susan Vogt Leadership Fellows Program to connect and develop emerging leaders in higher education. Colleen is a Fellow of the Frye Leadership Institute at Emory University and a Fellow of the Klingenstein Summer Institute for Independent School Leadership at Columbia University, Teachers College. Colleen has represented Wheaton College in The Boston Consortium, The Ocean State Higher Education Economic Development and Administrative Network (OSHEAN), and the Editorial Board for Academic Commons’ LoLa.

Colleen has presented extensively about technology, collaboration, and professional development including at EDUCAUSE’s national, Mid-Atlantic, and Southeast conferences; NERCOMP’s annual conferences and SIG events, TechLearn, CUPA-HR, and an Internet2 member meeting. Her writing has appeared in “EDUCAUSE Quarterly” and in “Teaching With Technology” a new book published by Chandos Publishing (Oxford).

Prior to her arrival at Wheaton, Colleen was a fulltime music teacher, trombonist, conductor, composer—and early adopter of technology in musical settings. At Wheaton, she has partnered with many institutions, including OSHEAN, Internet2, the Rhode Island Network for Educational Technology (RINET), and the National Institute for Technology and Liberal Education (NITLE), to create educational events for K-20 musicians including performances, coaching sessions, and lectures. She holds a Bachelor of Music degree from the University of Massachusetts at Amherst and a Master of Arts degree from the University of Rochester’s Eastman School of Music. She is a committee chair for the International Trombone Association and performs in an all-female jazz band.


Speaker:
Tom Franke

Tom Franke currently serves as Assistant VP and CIO for the University of New Hampshire, a position he assumed in August, 2005. As CIO, Tom works with a talented team of professionals to support technology systems and infrastructure for both the University System of New Hampshire and the UNH campuses. Prior to joining UNH and NERCOMP, Tom was appointed as the first Information Technology Senior Research Fellow with the University of North Carolina Office of the President. He has also been CIO at a regional state university and at a community college.

Tom has enjoyed a varied higher education career as a tenured faculty member and as an academic administrator. His academic background is in the teaching of English, with a specialization in writing instruction. He holds a Ph.D. from the University of Maryland, as well as degrees from Columbia College (New York), Wayne State University (Michigan), and Frostburg State (Maryland). Tom made the transition to IT management following early efforts to use technology in the teaching of English, where he became convinced of the computer’s power to transform education and the creation of knowledge. Since 1994, he has been fully committed to technology leadership, but always with recognition of the core purposes of higher education—teaching, learning, research, and service. Tom is an Affiliate Professor in the Department of Education at the University of New Hampshire and regularly participates in Education Department activities as a way to remain engaged with his professional interests.

Among his professional activities, Tom has been a member of the NERCOMP Program Planning Committee. He has presented at CUMREC, the Educause Southeast Regional, and the North Central Association of Schools and Colleges. He has published more than a dozen articles on technology and other educational topics.

Outside his professional commitments, Tom is an amateur folksinger and acoustic guitarist.


Speaker:
Anne Scrivener Agee

As the Vice-Provost for Information Technology and the Chief Information Officer of the University of Massachusetts Boston, Anne has responsibility for IT strategic planning as well as implementing and supporting technology solutions for all aspects of the University. She also oversees the development of policies, procedures, and standards for instructional and research technology.

Before coming to Massachusetts, Anne was the CIO for the Connecticut State University System, with responsibility for system wide communications and computing services including planning, system standards, and specialized technical assistance as well as coordination of information technology activities at the four universities and the CSU System Office. Special projects for the CSU System included disaster recovery/service continuity planning, implementation of a system wide Learning Management System, planning and implementation of a fiber optic network and the development of system wide security standards.

Anne served as Deputy Chief Information Officer and Executive Director of the Division of Instructional and Technology Support Services at George Mason University in Fairfax VA prior to her work in Connecticut. A graduate of Duquesne University, she holds a doctorate from the Catholic University of America and a master’s degree from Ohio University. She is a fellow of the Frye Institute for Leadership in Information Technology.

Anne’s professional experience includes responsibility for a wide range of technologies including server and desktop support, classroom and instructional support, LAN and WAN support, television production, help desk services, telecomm services, ERP and Learning Management System implementations, security initiatives, and strategic planning. Having worked in a community college system, at a small public liberal arts institution, at urban and suburban universities, and at a state system office, she has a broad view of the issues facing IT in higher education.

Anne has worked with EDUCAUSE in many ways including service on the national conference program committee, membership on the Current Issues committee and several articles in EDUCAUSE publications on issues related to IT management and technology support for teaching and learning. As a developer of George Mason University’s Technology Across the Curriculum initiative, she is a past winner of the EDUCAUSE award for Systemic Progress in Teaching and Learning. She has presented at NERCOMP, NLII, CUMREC, the EDUCAUSE Mid-Atlantic Conference, and the EDUCAUSE national conference on topics related to security, assessment, technology support, management, and teaching and learning. She has served as the Institutional Representative to NERCOMP and was a member of the program committee for the NERCOMP 2007 conference.



Speaker:
Dwight Fischer

Dwight Fischer is Chief Information Officer at Plymouth State University. Prior to his current role at Plymouth State, Fischer led the administrative information systems at Keene State College and the Enterprise Computing Group at the University of New Hampshire. He has led or overseen ERP project implementations on all three campuses. Fischer also has taught courses in business, communications and project management. He is currently an online instructor for the University of Phoenix. Fischer holds a Bachelors degree from Colorado State University, an MSE in counseling from the University of Wisconsin and an executive MBA from the Whittemore School of Business and Economics from the University of New Hampshire.


Related Media Files:

Contact Information:
Lisa DiMauro
860-345-2081
ldimauro@nercomp.org

Hotel Information:
Rooms are available at the Sheraton Norwood, the conference location. To make reservations contact the Sheraton Norwood at 781-769-7900 and request the "NERCOMP Room Block". The room block for September 10, will be released on August 13, 2008. Double queen guest rooms are available for $150 per night, standard queen guest rooms are available for $130 per night. The room block for October 15, will be released on September 17, 2008. Standard queen guest rooms are available for $140 per night. The room block for November 5, will be released on October 15, 2008. King and double queen guest rooms are available for $150 per night.


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The views and opinions expressed at NERCOMP events do not necessarily reflect those of NERCOMP, nor does NERCOMP make any representation regarding the information presented at NERCOMP events.

Please note, events are subject to change without notice, for updated information please print an updated event schedule or check the NERCOMP web site.